Sunday, August 22, 2010
Thursday, February 18, 2010
Real life laws
Law of Mechanical Repair – After your hands become coated with grease, your nose will begin to itch and you’ll have to pee.
Law of Gravity – Any tool, nut, bolt, screw, when dropped, will roll to the least accessible corner.
Law of Random Numbers – If you dial a wrong number, you never get a busy signal and someone always answers.
Law of the Bath – When the body is fully immersed in water, the telephone rings. (or in my case the kids and the dog walk in)
Law of Close Encounters -The probability of meeting someone you know increases dramatically when you are with someone you don’t want to be seen with.
Law of the Result – When you try to prove to someone that a machine won’t work, it will..
Law of Biomechanics – The severity of the itch is inversely proportional to the reach.
The Starbucks Law – As soon as you sit down to a cup of hot coffee, your boss will ask you to do something which will last until the coffee is cold.
Murphy’s Law of Lockers – If there are only two people in a locker room, they will have adjacent lockers.
Law of Logical Argument – Anything is possible if you don’t know what you are talking about.
Wilson’s Law of Commercial Marketing Strategy – As soon as you find a product that you really like, they will stop making it.
Doctors’ Law – If you don’t feel well, make an appointment to go to the doctor, by the time you get there you’ll feel better. Don’t make an appointment and you’ll stay sick.
Law of Gravity – Any tool, nut, bolt, screw, when dropped, will roll to the least accessible corner.
Law of Random Numbers – If you dial a wrong number, you never get a busy signal and someone always answers.
Law of the Bath – When the body is fully immersed in water, the telephone rings. (or in my case the kids and the dog walk in)
Law of Close Encounters -The probability of meeting someone you know increases dramatically when you are with someone you don’t want to be seen with.
Law of the Result – When you try to prove to someone that a machine won’t work, it will..
Law of Biomechanics – The severity of the itch is inversely proportional to the reach.
The Starbucks Law – As soon as you sit down to a cup of hot coffee, your boss will ask you to do something which will last until the coffee is cold.
Murphy’s Law of Lockers – If there are only two people in a locker room, they will have adjacent lockers.
Law of Logical Argument – Anything is possible if you don’t know what you are talking about.
Wilson’s Law of Commercial Marketing Strategy – As soon as you find a product that you really like, they will stop making it.
Doctors’ Law – If you don’t feel well, make an appointment to go to the doctor, by the time you get there you’ll feel better. Don’t make an appointment and you’ll stay sick.
Wednesday, February 10, 2010
Telemarketing Tips
Telemarketing Tips from Successful Telemarketers
Consider each of the following telemarketing tips to improve your sales and bottom-line profits.
- You have just a few seconds to make a good initial impression on the phone. Your careful preparation for the call can increase your chances of having a conversation with a prospect rather than hearing that familiar dial tone.
- Always be courteous and professional. Remember, you're a sales professional who just happens to use the phone to sell.
- Be sincere at all times. People will sense insincerity on the phone even though they can't see your facial expressions or other non-verbal communication clues such as hand gestures, head nods and body posture.
- Keep your work area neat-it'll keep you focused and organized.
- Dress like a sales professional even if your prospects will never see you.
- Keep a mirror handy so you can check to see if you're smiling during calls.
- Don't practice on prospects with a few warm-up calls at the beginning of the day or week. Role play with someone if you need to, or just talk out loud in an imaginary conversation to warm up.
- Meeting annual goals requires setting and meeting daily goals. Record you progress on a daily basis.
- Keep records of the contacts you make for future reference. Note dates for follow-up.
- Keep track of your success rate in getting through to the decision maker or closing a sale. This will help you identify and correct any weaknesses in your strategy or approach.
- Use your prime selling time-the hours your prospects are most easily reached by phone and are the most receptive-for selling activities only. (Experience will quickly let you know when your prospects are most receptive!) Conduct homework, research, planning or other administrative activities at other times.
- Use past experiences to help you prepare for and react to current situations. For example, if you continually meet the same objection to buying what you're offering, brainstorm all the different ways you might meet this objection so you'll be prepared the next time it pops up.
- Develop a script for the call to keep you on track but never read directly from it. Write the script as you talk. That way, when you vary from the script, your words and phrases will be consistent. As you write your script remember all these great telemarketing tips.
- Consider using introductory or follow-up letters, product fliers or other marketing materials.
- Use other "communication" tools as necessary to support your telephone sales, including cellular phones, fax machines, hands-free headsets, email, etc. For example, part of your selling process may be to offer prospects a product information sheet by fax or email.
- End calls quickly, but politely, when it becomes evident that a prospect is either not qualified for your product (you're selling a dating service and the prospect is married) or the prospect is not going to buy. Your time on the phone is precious. Spend it selling!
- DO NOT try to convince them of what they need or want. Instead, ask probing questions and let them tell you. Once you know what they need, they you can suggest the perfect product match.
We hope you’ve enjoyed these proven telemaketing tips.
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